Return & Replacement Policy

1. 48-Hour Transit Damage & Leakage Guarantee

If your perfume bottle arrives cracked, broken, or leaking due to courier mishandling:

• Contact our concierge team within 48 hours of receiving the package.
• Share your order number, photo evidence, and continuous unboxing video via WhatsApp at +91 82828 25008.
• Once verified by our dispatch manager, we will ship a free replacement bottle immediately at zero additional charge to you.

2. Scent Preference & Opened Bottles

Fragrance perception is deeply personal and reacts differently with individual skin chemistries. Since fragrances cannot be sanitized or restocked once unsealed and sprayed:

• Opened or sprayed bottles cannot be returned for a refund solely based on personal scent preference.
• Try-Before-You-Buy Discovery Sets: If you are unsure which fragrance suits you, we strongly recommend ordering our 4 x 20ml Discovery Box (₹999) first before committing to full 50ml/100ml bottles.
• You are also always welcome to visit our Tulshibaug boutique in Pune to sample any scent on your skin for free.

3. Wrong Item Dispatched

In the unlikely event that you receive a different fragrance variant than what you ordered, notify us within 48 hours. Keep the outer package unopened. We will arrange a reverse pickup from your doorstep and immediately dispatch the correct product at our cost.

4. Refunds Processing

In instances where a replacement cannot be provided due to out-of-stock items, a full refund will be credited directly to your original payment method (UPI / Bank Account / Card) within 3–5 business days after inspection.